"For where two or three are gathered together in my name, there am I in the midst of them." Matthew 18:20
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Refund policy
REFUND, RETURNS, AND REPLACEMENT POLICY
If your mail does not arrive, we’re happy to help with a refund or replacement.
- Please note: Orders shipped without Tracked Delivery may be eligible for a replacement if they do not arrive within 6 weeks. We recommend selecting Tracked Delivery for added peace of mind.
- If a shipment shows as delivered according to Australia Post tracking, we’re unable to offer a refund or replacement, as this indicates the item has reached its destination.
- Once we’ve reviewed your request, we’ll let you know if your refund or replacement has been approved. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to complete the transaction.
- Replacement items will be sent out as quickly as possible using Express Shipping at no extra cost.
- If more than 15 business days have passed since your refund or replacement was approved, please contact us at contact@nailedmail.com.